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Terms & Conditions
APPOINTMENTS
All appointments may be booked through our website with a 20% deposit to secure your booking with us. This deposit will come off your treatment upon visit. Bookings may also be made via SMS or via email (T&Cs apply via email). Please mention if you are redeeming a gift voucher.
CANCELLATION POLICY
Out of consideration for all our guests, a minimum of 24 hours' notice is required to cancel or reschedule an appointment. 48 hours' notice is required for bookings of 1 hour and over made on Saturdays. Cancellation or rescheduling within this time will result in a 50% fee being charged. “No Show” appointments are charged at 100% of treatments booked.
ARRIVAL TIME
For general maintenance services, including waxing, please arrive 5 minutes before your treatment time. For all packages exceeding 1 hour or if you are a ‘New Client,’ and to maximize your experience, please arrive 15 minutes prior to your scheduled treatment time to relax and complete your consultation form.
LATE ARRIVALS
Arriving late will unfortunately limit the time allocated for your treatment. As a courtesy to all our clients, all treatments are completed as scheduled, so if you wish for additional changes, please consider advanced notice.
MOBILE PHONES
We kindly request that you switch off your mobile phone before your arrival. We want you to enjoy the entirety of your service in a calm, relaxing environment. This is recommended for your benefit and as a courtesy to others.
GROUP BOOKINGS
Treatments/Packages can be custom-designed to suit your needs. Contact us for more details and for your personalised quotation.
GIFT CERTIFICATES
Gift Vouchers are available for use against any treatment offered on the treatment menu. Gift vouchers are personalised and may be presented by specific treatments or by monetary amount. Gift Vouchers are non-refundable, not redeemable for product purchases, and MUST be presented at the time of treatment. Vouchers are valid for 3 years from the date of issue. Please note if booking online that a 20% deposit will still be needed to secure the booking and your gift voucher can be used to pay the balance.
ORDERS; PRODUCTS, GIFT CERTIFICATES & POSTAGE
Simply phone or email us with your order, along with your credit card details and, most importantly, your contact details. Products and gift vouchers will be sent within 24 hours or the next working day. Express post and interstate post options are available; please contact us directly for these options. Please note: Ordering gift vouchers via email, please allow up to 48 hours for processing. Product purchases are non-refundable, and interstate online orders may incur freight charges depending on the weight of items. Free click and collect is offered to all local clients. We accept no responsibility for stolen goods.
SPECIAL HEALTH CONSIDERATIONS
Please inform your therapist if you are currently under the care of a medical practitioner, are experiencing high blood pressure, heart conditions, varicose veins, are pregnant, currently taking medications, or have health conditions that we should be aware of. All of the above should be consulted with your doctor prior to seeking beauty and spa services.
REFUND POLICY
All treatments and packages, once paid, are non-refundable, non-transferable, and non-exchangeable.
VALUABLES
Pure Bliss Beautique accepts no responsibility for the loss of money or valuables of any kind while on the premises. Please know it is your responsibility to secure your belongings.